Privacy Policy

Last updated: February 24, 2025

This Privacy Policy explains how Cluster Fintech (Cluster Fintech Limited) (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, place an order, use our services, or otherwise communicate with us (collectively, the “Services”).

In this policy, “you” refers to any user of the Services, including customers and visitors.

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

1) Updates to This Policy

We may revise this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. When we do, we will post the updated version on our site and change the “Last updated” date, and we will take any additional steps required by applicable law.

2) How We Collect Personal Information

We collect personal information in three main ways:

A. Information you provide to us

This may include:

  • Contact details (name, email, phone number, address)
  • Order and checkout details (billing/shipping address, order items, payment confirmation, contact details)
  • Account details (e.g., login credentials and security-related information, if you create an account)
  • Shopping activity you submit (e.g., wishlist items, products saved)
  • Support communications (what you share when you contact support)

If you choose not to provide certain information, some features (such as checkout or support) may not work properly.

B. Information collected automatically

When you browse or interact with the Services, we may collect data via cookies and similar technologies, such as:

  • Device type, operating system
  • Browser type/settings
  • IP address and approximate location
  • Referring/exit pages, pages viewed, time spent, clicks, and browsing patterns
  • Interactions with emails and ads (where applicable)

C. Information from third parties

We may receive information from service partners that help us run our business, including:

  • Shopify (store hosting and commerce functionality)
  • Payment processors (to process transactions)
  • Shipping and fulfillment providers (to deliver orders)
  • Analytics and marketing partners (to measure performance and improve marketing)

We treat third-party data according to this Privacy Policy.

3) How We Use Personal Information

We use personal information for purposes such as:

Providing and operating the Services

Including to:

  • Process payments and verify orders
  • Fulfill purchases and coordinate shipping
  • Send order-related notices (confirmations, updates, returns-related messages)
  • Create and manage accounts (if applicable)
  • Provide customer service and handle returns/support requests

Marketing and communications

Where permitted by law, we may:

  • Send promotional messages
  • Personalize content and offers
  • Display and measure advertising on our site and other platforms

You can opt out of marketing emails at any time by using the unsubscribe link in the message (where available) or by contacting us.

Security, fraud detection, and compliance

Including to:

  • Detect and prevent fraudulent or harmful activity
  • Protect our customers, business, and platform integrity
  • Comply with legal obligations and enforce our terms

Improving our site and customer experience

Including to:

  • Analyze usage trends and troubleshoot issues
  • Improve features, usability, and performance

4) Cookies & Similar Technologies

We use cookies and similar technologies to operate the site, remember preferences, support analytics, and understand how visitors use our Services.

For Shopify cookie details, you can review Shopify’s cookie policy:
https://www.shopify.com/legal/cookies

You can manage cookies through your browser settings. Disabling cookies may impact certain site functions.

We may also allow advertising/analytics partners to use cookies or pixels to help measure campaign performance and show more relevant ads.

5) How We Share Personal Information

We may share personal information for legitimate business purposes, including with:

  • Vendors and service providers (payments, hosting, analytics, shipping, customer support)
  • Marketing and advertising partners (where applicable)
  • Professional advisors (legal, accounting, compliance)
  • Law enforcement or authorities when required by law, or to protect rights, safety, and security

We do not sell personal information for money. In some regions, certain advertising-related disclosures may be considered “sharing” under local privacy laws.

6) Third-Party Sites

Our Services may link to third-party websites. Their privacy practices are not controlled by us. We recommend reviewing those third parties’ privacy policies before providing information.

7) Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under 13 (or the minimum age required by applicable law). If you believe a child has provided us information, please contact us so we can address it.

8) Data Retention

We keep personal information only as long as reasonably necessary to:

  • provide the Services,
  • meet legal and accounting obligations,
  • resolve disputes, and
  • enforce agreements.

When information is no longer needed, we take reasonable steps to delete, de-identify, or anonymize it.

9) Your Rights & Choices

Depending on where you live, you may have rights to:

  • request access to your personal information
  • request correction
  • request deletion (subject to legal retention requirements)
  • opt out of marketing communications
  • restrict or object to certain processing
  • withdraw consent where consent is the legal basis

To make a request, contact us using the details below.

10) International Processing

Your information may be processed in countries other than your own, where data protection laws may differ. Where required, we use appropriate safeguards for cross-border transfers.